10/7/2023 0 Comments Secure data rescue![]() He seemed confused and assured me they should work. I sent him screenshots of the issues and errors I was getting, along with videos of me trying to open several files. I assured him I was using Photoshop, Lightroom, Portrait Pro, and other standard photo editing software. First **** tried to blame this on the program I was using. That one folder had 44 images that were usable out of over ****. ![]() Out of 47 folders, only one had any usable files on it. I reached out to **** on 12/14/22 and advised that the files were not opening, regardless of file type, drive, or program I was using. I wasnt happy about the price but was glad to pay it for my files. I assumed that the problem was solved and that they recovered my photos. I received my drive back, plugged it in and was delighted to see my folders and icons representing my images, all of different sizes. I received an updated bill on 12/9/23 with an additional charge of $239 that I had to ask about and that was removed. I mailed them the drive after he assured me that most of the files from the last 6 months were recovered. I decided to purchase my own, since the one they were offering was smaller than the one I was replacing and more that then the retail cost. After questioning the amount, he advised that their $1546 doesnt cover a drive to put the files back on and Id have to pay this or purchase my own and mail it in if I didnt want to pay the extra fee. He then sent me a bill for $1546, which I expected, plus an extra $450 that I was not aware of. I replied to **** and advised it looks like only 30% was recovered and I could not tell what was and wasnt saved. ![]() They sent me some PDFs with millions of entries that I did not understand. I felt like at this point there was a guarantee, I could make payments, and if they couldnt retrieve my data, it would be considered unsuccessful, and I wouldnt have to pay- so I felt assured to move forward. ![]() I was assured the next day in writing that if they could not recover the last 6 months, the recovery would be considered unsuccessful. So, if they are unable to recovery anything from the last 6 months, this whole process would be kind of worthless to me. Everything else I have in other locations. On 11/15/22 I stated in writing that, here are only a few folders on there that have been updated in the last 6 months. I was also advised that payment plans could be made. Payment is due upon successful recovery of your data. His initial email on 11/11/22, stated no data, no recovery fee guarantee. I was assigned a strategic account manager **************** asked and answered all the right questions, responded to my emails promptly, touted a 96% success rate, and assured me they could help me. I do photography on the side mostly as a paid hobby, and I had multiple weddings on there, not to mention multiple sports seasons, and personal photos. I was clearly traumatized and desperate to get my files back. I reached out to Secure Data Recovery Services on 11/10/22. But they couldnt help with the data I lost and recommended I reach out to a data recovery service. They confirmed that they would send me a new replacement drive after I returned the broken one. It was under warranty, so I reached out to the manufacturer. I was about 5 months into that project and my 18 TB drive crashed. I was going through the process of consolidating all my drives with my new data. As a single mom of three working over 70 hours a week, it took me a few years to save up for a new computer, camera, and 18 TB hard drive, after my old computer crashed.
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